Privacy Policy

Introduction and Scope

kkbd (https://kkbdcasino.cam) operates an online gaming platform for users in Bangladesh. This privacy policy applies to kkbd's website, mobile application, and all associated services.

Reading the detailed information about kkbd will help you understand the values we operate by. Respecting our users' personal information is an essential part of those values. This policy explains our responsibilities regarding the collection, use, storage, and disclosure of your data.

By registering on the kkbd platform or continuing to use our services, you confirm that you have read, understood, and agreed to this privacy policy. If you do not agree with any part of this policy, please stop using our services.

Data Collection

kkbd collects user information through various methods. The different categories of data collected are described in detail below.

2.1 Registration and Account Information

When creating an account, we collect the following information:

• Full name (as it appears on the national identity card)
• Date of birth (for age verification — the minimum age to use the service is 21 years)
• Mobile number and email address
• Username and password chosen by the user
• Nationality and country of residence

2.2 Identity Verification Information

During account verification, particularly when processing withdrawal requests, we may ask for the following:

• National Identity Card (NID) or passport copy
• Proof of current address
• Ownership details of mobile banking accounts (bKash, Nagad, Rocket, Upay)

2.3 Transaction Information

During deposit and withdrawal activities, we store the transaction date, amount, method, and transaction reference number. Information related to mobile banking numbers is also collected securely.

2.4 Technical Information

When you use the kkbd platform, certain technical information is collected automatically:

• IP address and device identifiers
• Browser type and operating system version
• Session duration and browsing behaviour
• Cookie and local storage data (see Section 6 for details)

2.5 Gaming Activity Information

Game history, bet amounts, win/loss records, and bonus usage data are stored in our system. This information is essential for improving service quality, enforcing responsible gaming policies, and complying with applicable regulations.

Purpose of Data Use

kkbd uses collected data only for specific and legitimate purposes. These purposes are described in detail below:

3.1 Account Management and Service Delivery

• Creating and verifying new accounts
• Managing logins and secure sessions
• Processing deposits and withdrawals
• Applying bonuses and promotional offers
• Evaluating VIP membership and providing cashback

3.2 Security and Fraud Prevention

Detecting suspicious activity, preventing unauthorised account access, and maintaining platform integrity are key responsibilities. This information is also used to identify violations such as operating multiple accounts or misusing bonuses.

3.3 Customer Support

Our customer support team provides assistance 24/7 via live chat and email in both Bengali and English. Providing this support is not possible without using your account and transaction information.

3.4 Responsible Gaming

By analysing gaming activity data, we try to identify potentially problematic gaming behaviour. As part of our responsible gaming policy, this information is used to maintain features such as spending limits, self-exclusion, and other protective tools.

3.5 Legal Compliance

Information is retained to comply with applicable laws and regulations, to respond to lawful requests from authorities, and to establish or defend legal claims.

Data Storage and Security

kkbd has implemented industry-standard technical and organisational measures to protect your personal information.

4.1 Encryption and SSL Protection

All data transfers on our platform are protected by SSL (Secure Socket Layer) encryption. Passwords and sensitive financial information are stored in our database in encrypted form — never as plain text.

4.2 Access Control

Access to personal data is restricted only to staff who need it for their work. All access is logged and reviewed regularly.

4.3 Data Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, certain information may be retained for up to five years due to legal obligations and financial record-keeping requirements.

Sharing Data with Third Parties

kkbd does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the specific circumstances below:

5.1 Payment Processors

The necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. This information is used solely for the purpose of verifying and completing transactions.

5.2 Technology Service Providers

Game software providers (such as PG Soft, Pragmatic Play, JILI, Evolution, and others) and technology infrastructure providers may process certain technical information. All such third parties are bound by strict contractual data protection obligations.

5.3 Legal Requirements

Disclosure of information may be required to comply with court orders, lawful directives from government authorities, or other obligations under applicable law.

Cookie Policy

The kkbd website and app use cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our service.

6.1 Essential Cookies

The platform cannot function properly without these cookies. They are essential for maintaining login sessions, storing security tokens, and remembering user preferences.

6.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and other personalised choices.

6.3 Analytics Cookies

Anonymous analytics data is collected to understand how users interact with different parts of the platform and to improve the quality of our service.

You can control cookies through your browser settings. However, disabling essential cookies may limit some platform functionality.

Your Rights

You have several important rights regarding your personal information. kkbd respects these rights.

7.1 Right to Access

You have the right to request details of what information we hold about you. This request can be made through our customer support channels.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you have the right to request a correction. Many details can be updated directly through your account profile.

7.3 Right to Close Your Account

You may request to close your kkbd account at any time. Some information may still be retained after account closure for legal reasons (see Section 4.3).

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may withdraw this permission at any time. However, it is not possible to stop essential messages related to account security and transactions.

Protection of Minors

All kkbd services are intended only for persons aged 21 or above. We actively prevent minors from accessing our platform.

Age is verified at the time of registration, and identity documents are checked if there is any doubt about a person's age at any stage. We do not intentionally collect information from anyone under the age of 18. If we become aware that a minor's information has been collected by mistake, it is deleted immediately and the associated account is closed.

If a parent or guardian believes their child is using our platform, please notify our customer support team immediately.

Changes to This Policy

kkbd may update this privacy policy from time to time as required. For any significant changes, we will take the following steps:

• A notice will be published on the website
• A message may be sent to the registered email address or mobile number
• A notice may be displayed on the login page
• The date of changes will be updated on this page

Continuing to use the platform after changes are published means you accept the updated policy. For significant changes, reasonable notice will be given before they take effect.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our customer support team.

10.1 Contact Methods

• Live Chat: 24/7 live chat support available in Bengali and English
• Email: [email protected]

10.2 Complaints Process

If you believe your privacy rights have been violated, please contact our customer support team first. We take all complaints seriously and aim to resolve them promptly. Many common questions are answered in our Frequently Asked Questions.